Netgear Extender Not Connecting to Router After Firmware Update? Here’s How to Fix It

Oct 16, 2023 | Blog, Troubleshooting | 0 comments

WiFi extender is a useful device that helps expand the range of your wireless network. It works by picking up the existing WiFi signal from your router and rebroadcasting it to areas that are too far away or have poor reception. This allows you to get rid of WiFi dead zones and ensures strong connectivity across your entire home or office space.

Netgear is one of the most popular brands when it comes to WiFi routers and range extenders. However, some Netgear extender users have reported issues with losing connection to the main router after updating the router’s firmware. This can be extremely frustrating if you rely on your extender to provide WiFi coverage in far-off rooms or the backyard. A firmware update is supposed to improve performance and add new features to your router. But in some cases, it ends up breaking the communication between the router and extender due to compatibility issues.


Potential Causes

There are a few potential causes for why a Netgear extender may lose connectivity with the router after a firmware update:

  • The router and extender are no longer on the same firmware version following the router update. This firmware mismatch can make the devices become incompatible and unable to communicate properly.
  • The router firmware update may have changed the wireless security settings or encryption type. If the extender is still configured for the old settings, it will no longer be able to connect.
  • Updating the router firmware often resets it back to the factory default settings. However, the extender will still have the old configuration for connecting to the router before the update.
  • In some cases, the router firmware update itself may be faulty and cause general connectivity issues. This could prevent the extender from connecting as well.
  • There could also be new sources of interference or increased congestion on the WiFi band/channel used by the extender following the router update. This can disrupt the wireless signal between the devices.

How to Troubleshoot Your Netgear Extender Unable to Connect After a Router Firmware Update

If you find your Netgear extender unable to connect after a router firmware update, there are some troubleshooting steps you can try:

  • First, reset the extender to factory default settings and attempt to set up the connection again following the instructions. See if it is able to connect to the updated router firmware after resetting.
  • Check the wireless settings on the router like security protocol, encryption type, WiFi password etc. Make sure to update the extender configuration if any relevant settings have changed.
  • Try temporarily moving the extender closer to the router and re-initiating the connection. This will help determine if the issue is due to distance or interference.
  • Scan networks in the area and switch both router and extender to a different channel if needed to avoid interference from other WiFi signals.
  • As a test, you can disable wireless security on the router temporarily and attempt to connect the extender. Re-enable security after verifying the connection.
  • Updating both devices to the latest firmware versions available can also help resolve compatibility issues. Check the Netgear support site for updates.
  • If all else fails, reset the router to factory defaults and set up again from scratch while pairing with the extender.

Avoid Future Loss of Connectivity with These Pro Tips for Netgear Devices

There are some preventative measures you can take to avoid issues with Netgear extenders connecting after router firmware updates:

  • Always update the firmware on your router and extender together or at least check the release notes for compatibility. This prevents firmware version mismatches.
  • Use a fixed manual channel on the router rather than auto channel selection. This provides more stable connectivity for the extender.
  • Position the extender halfway between the router and the weak WiFi coverage area for optimal performance. Avoid placing it too far from the router.
  • Verify the security protocols and encryption types match on both router and extender. WPA2 encryption is recommended for the best security.
  • Periodically check the extender’s connection strength LEDs or dashboard to identify any potential issues before they worsen.
  • Register both devices so you are alerted when new firmware updates are available for installation.

Recap and Key Takeaways – Never Lose Extender Access After Router Updates Again

In summary, Netgear extenders losing connectivity after a router firmware update is a common issue that can result from compatibility problems between the newly updated router and the old extender firmware. It’s frustrating when an update actually creates new issues.

The key takeaways are to always verify extender compatibility before installing router firmware updates and be prepared to redo the extender setup if needed. Also, check router settings and update the extender configuration accordingly. Sticking to the same firmware versions and using manual router channels improves stability.

With some targeted troubleshooting and preventative measures, you can avoid WiFi dead zones coming back after a router update. Don’t forget to register your Netgear devices so you are notified of new firmware releases. Stay tuned for more tips on optimizing your home WiFi network and resolving common connectivity issues!


Why did my Netgear extender lose connection to the router after a firmware update?

A Netgear extender can lose connectivity after a router firmware update due to compatibility issues between the updated router and old extender firmware versions. The update may also change settings that the extender is not configured for.

I updated my Netgear router firmware and now my extender has no internet access. What should I do?

Try resetting the extender and setting it up again from scratch. Also check the router settings like security protocol, WiFi password etc. and update the extender accordingly. Moving it closer to the router temporarily can help troubleshoot.

How can I prevent my Netgear extender from losing connection when I update my router firmware in the future?

Update both router and extender firmware together after checking release notes for compatibility. Use a fixed channel on router, optimal extender placement, and match security settings to maintain a stable connection.

What are some common problems that cause a Netgear extender to lose connectivity?

Firmware version mismatches, changes in router security settings, interference or congestion on the WiFi band, faulty router firmware, or resetting the router can all impact the extender connectivity.

My Netgear extender LED is red after I updated my router firmware. What does this mean?

A red LED on the Netgear extender typically indicates it has lost connection with the router. Try moving it closer, change channels, reboot both devices or reset the extender to factory settings to troubleshoot.

Last Updated on October 16, 2023


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