Troubleshoot Netgear WiFi Extender WPS Not Working Issues

Feb 26, 2024 | Blog, How to, Troubleshooting | 0 comments

Do you rely on your Netgear WiFi range extender to boost your home’s wireless coverage, only to find the WPS connection to your router fails? Have you tried repeatedly to connect using the push button or PIN code with no success? If so, you’re not alone.

According to Netgear’s support forum, WPS issues are among the top complaints from users with WiFi extenders. Reasons can range from outdated firmware to incorrect security settings. But don’t worry – in most cases, the problem can be fixed with some simple troubleshooting steps.

This comprehensive guide will walk you through how to troubleshoot your Netgear extender when the WPS is not working. Follow our tips to get the extender paired with your router securely using WPS again.

How to Resolve Netgear WiFi Extender WPS Not Working Issue?

If you are having issues getting your Netgear WiFi extender to connect to your router using WPS, there are several troubleshooting steps you can try:

Method 1: Disable security on the router temporarily

To isolate whether the WPS issue is due to security settings, try temporarily disabling the WPA/WPA2 wireless security on your router.

Access your router admin page and locate the wireless settings. Turn off any WPA2 or WPA3 encryption by setting it to an open network.

Now attempt to connect your extender to the router via WPS again while the network is open.

If the WPS process completes successfully, you can re-enable wireless security on your router once the extender connects. This will confirm the security settings were interfering with WPS.

Method 2: Make sure WPS is enabled on both router and extender

For WPS to work properly, it needs to be switched on in the settings of both your router and extender.

Log into your router admin page, go to the wireless or WPS section, and make sure the WPS feature is enabled.

Similarly, check your extender’s dashboard or settings to ensure WPS is also turned on.

If you find WPS disabled on either device, toggle the setting off and back on to reactivate it.

Method 3: Try moving the extender closer to the router

If your extender is too far away or blocked by walls and obstacles, the wireless signal between it and your router may be too weak for WPS to work reliably.

Temporarily move your extender into the same room as your wireless router and power it on. Initiate the WPS process when the extender has a line of sight to the router.

If WPS can connect successfully with this direct line of sight, you’ll know wireless distance and interference were the issue. You can then reposition the WiFi extender in a better location.

Method 4: Verify the WPS connection method

Netgear extenders and routers give you multiple options for connecting via WPS – you can use the physical push button on the devices, an on-screen software button, or a PIN code.

If one WPS method is not working, try an alternate option. Attempt to push the physical WPS button on both router and extender to initiate pairing instead of using the software button.

Or generate a new 8-digit WPS PIN on the extender and input it on the router admin to connect that way. Toggling between the different WPS modes may get it working properly.

Method 5: Check if other devices can connect to the extender

To confirm whether the WPS issue is isolated or more widespread, test if other wireless devices are able to connect to your extender’s network.

Try connecting a laptop, smartphone, or other device to the extender’s SSID using the normal password method, without WPS.

If other clients can connect to the extender with password authentication, then you know the problems are specifically with the WPS process. Continue troubleshooting the WPS settings and connection method.

However, if no other wireless devices can connect to the extender normally, then the issues may be more general wireless connectivity problems. Or the extender is defective.

Method 6: Reset the extender to factory settings

Resetting the WiFi extender will clear any faulty settings and allow you to retry the WPS process from scratch. To reset:

  • Unplug your extender from the power outlet.
  • Locate the reset button on the back or side of the device. It is typically labeled and may require a pin or paper clip to press.
  • Hold down the reset button for at least 10 seconds until the extender’s LEDs begin to blink and reset.
  • Release the reset button and plug the extender back in. The default factory settings are restored.

Method 7: Update the extender’s firmware

Outdated firmware can sometimes cause issues with connectivity and WPS. Check Netgear’s support site to see if there is a new firmware update available for your specific extender model.

Download the firmware file to your computer and upload it to the extender through the admin dashboard. Reboot the extender after the firmware update is complete. This will install the latest bug fixes and improvements. For more detail visit our article How to Update Firmware on Your Netgear WiFi Extender?

Method 8: Contact Netgear support

If you have tried all of the above troubleshooting steps and are still unable to get your Netgear extender to connect to your router via WPS, reach out to Netgear customer support.

They can help diagnose the problem and walk you through any advanced troubleshooting steps as needed. Provide your extender model details and describe the issues you’re facing.

Netgear’s customer service team can determine if your extender requires service or replacement. They have specialized knowledge to resolve stubborn wireless connectivity issues.


Troubleshooting your Netgear WiFi extender’s WPS connectivity issues may require some trial and error. But in most cases, the problem can be resolved through factory resets, firmware updates, changing WPS modes, or working with Netgear support.

The key is to isolate whether the issues are specific to WPS itself, general wireless connectivity problems, or a defective extender. Methodically go through the steps outlined in this guide, and you should be able to get your extender and router communicating via WPS once again.

With a solid WPS connection, you can enjoy the convenience of push-button pairing along with expanded WiFi coverage throughout your home. Don’t hesitate to contact Netgear customer service for additional troubleshooting if needed. Investing some time upfront can get your wireless network running optimally.

Frequently Asked Questions (FAQs)

Why does my Netgear extender WPS light keep flashing but not connecting?

A flashing WPS light usually means the extender is trying to connect to your router but failing. Try resetting the extender and updating the firmware. Also, make sure WPS is enabled on the router.

I pressed the WPS button on my Netgear extender and router but they won’t pair. What should I do?

If the WPS buttons don’t connect, try switching to the PIN method instead. Generate a new 8-digit PIN on the extender and enter it on the router admin to link them.

Do I need to reset my Netgear extender to factory default if WPS is not working?

Yes, resetting the extender often fixes WPS issues. Press the reset button for 10+ seconds until the lights blink. This clears any problematic settings.

How do I update the firmware on my Netgear WiFi range extender?

Download the latest firmware from Netgear’s support site. Access your extender’s admin dashboard and upload the firmware file. Reboot the extender once installed.

Why does my extender WPS fail when router security is turned on?

Strong WiFi security like WPA2 can sometimes interfere with WPS pairing. Try temporarily disabling security on the router during the WPS process.

Why can my phone connect but extender WPS still fails?

If other devices can connect normally, the issue is isolated to WPS. Check the WPS modes and try resetting the extender. Contact Netgear if it still fails.

How close should my extender be to the router for WPS to work properly?

Ideally within the same room for WPS setup. Once paired, you can move the extender farther away to extend coverage.


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